💬Comments

How to send a message

• Step #1: Write your message in the box. The message box supports a maximum of 3000 characters.

Textbox for Writing Messages

• Step #2: Click the blue icon to send the message.

Icon to Send Messages

• Step #3: And your message is sent.

Example of Messages

Notes:

• Actions: When a comment is made, the system will send an email notification with the comment to the assignee and reviewers of the action.

• Approvals: When a comment is made, the system will send an email notification with the comment to the owner and approvers of the record.

• Incidents: When a comment is made, the system will send an email notification with the comment to the users selected in the 'Notify To' field, if any are chosen.

• Trainings: When a comment is made, the system will send an email notification with the comment to the trainers of the record(s).

How to delete a message

• Step #1: Click the delete message icon .

Example of Comment Section with the Delete Option

• Step #2: Confirm the deletion of the message by pressing the "Yes, delete" button.

Confirmation Screen

Tips

• Messages can only be deleted by an Administrator or the Team Owner.

• Deleted messages cannot be recovered.