# Comments

## How to send a message

* **Step #1:** Write your message in the box. The message box supports a maximum of 3000 characters.

<figure><img src="/files/UgToFhI9CuMNcY0uVlQm" alt=""><figcaption><p>Textbox for Writing Messages</p></figcaption></figure>

* **Step #2:** Click the blue icon <img src="/files/bvbmoi8630sCL5NP8fnA" alt="" data-size="line"> to send the message.

<figure><img src="/files/qxIfFFjZoEolJNk5MMaD" alt=""><figcaption><p>Icon to Send Messages</p></figcaption></figure>

* **Step #3:** And your message is sent.

<figure><img src="/files/oQH5M62jF89PejmtI9mH" alt=""><figcaption><p>Example of Messages</p></figcaption></figure>

{% hint style="warning" %}
**Notes**:&#x20;

* **Actions:** When a comment is made, the system will send an email notification with the comment to the assignee and reviewers of the action.
* **Approvals:** When a comment is made, the system will send an email notification with the comment to the owner and approvers of the record.
* **Incidents:** When a comment is made, the system will send an email notification with the comment to the users selected in the 'Notify To' field, if any are chosen.
* **Trainings:** When a comment is made, the system will send an email notification with the comment to the trainers of the record(s).
  {% endhint %}

## How to delete a message

* **Step #1:** Click the delete message icon <img src="/files/nxiGGLzhNNXutl0JoX3e" alt="" data-size="line">.

<figure><img src="/files/cnc1bp31KfDdP1wiFQbT" alt=""><figcaption><p>Example of Comment Section with the Delete Option</p></figcaption></figure>

* **Step #2:** Confirm the deletion of the message by pressing the "Yes, delete" button.

<figure><img src="/files/uiDWJ0fIHdxoZJm4CsUk" alt=""><figcaption><p>Confirmation Screen</p></figcaption></figure>

{% hint style="info" %}
**Tips**

* Messages can only be deleted by an Administrator or the Team Owner.
* Deleted messages cannot be recovered.
  {% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.ciqa.net/help-center/ciqa-eqms-user-guide/features/comments.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.